Careers

Novi Sad • Full time

Technical Operations Specialist

The Technical Operations Specialist is a customer-oriented service representative that acts as a competent first point of contact and resolves any emerging problems that our customers or clients might face. The Technical Operations Specialist is responsible for acting as a connecting link between our customers, service partners and internal departments. The candidate assists with complaints, errors, questions, implementations and other queries.

The main objective of the Technical Operations Specialist is to ensure that we provide excellent, competent technical service for our customers and partners. The Technical Operations Specialist must be helpful, knowledgeable and articulate when speaking to customers about the business’s product and services.

He/she needs to have a good understanding of the product’s architecture & capabilities, in order to analyze and solve issues proficient. His/her technical knowledge & background should aid in the efficient analysis process. The Technical Operations Specialist works closely with our product development team to ensure customers feedback and problems are being addressed.

His/her mindset should enable him/her to see both the side of our clients and the view from customers and therefore being able to deliver a superior support on all channels.

 

Type of contract: Permanent

 

The key functions of the Technical Operations Specialist include:

• Provide professional and competent technical support to customers
• Handling of support tasks through email, telephone and internal tools
• Ensure customer issues are resolved rapidly, working closely with the Product-Development team
• Provide installation services for new locations added to our platform
• Perform proactive investigation based on platform alerting systems
• Transfer hardware defect issues to respective Service Partners and work with them to ensure efficient resolution
• Document support cases and extend support knowledge base
• Regularly monitor performance of customers based on platform activity data

 

Key Accountabilities

The Technical Operations Specialist reports to the Technical Operations Lead.

 

Requirements

• High-school degree and good IT attainments. An equivalent of the same in working experience is also acceptable
• Working experience in a customer service or IT service related role
• Experience providing customer service either through telephone, online web-support, face-to-face or through other methods of communication
• Strong verbal and written communication skills in different languages
• Exceptional practical problem solving skills and an ability to effectively interpret and process a variety of instructions and requests provided in oral, written, diagrammatic or scheduled form
• Enthusiastic, customer-oriented, self-motivated and highly organized
• Strong and dedicated work ethic and willingness to do what it takes to ensure the team accomplishes its goals
• Languages required: English, Spanish

 

Novi Sad • Full time

User Researcher

MENU is a design driven company. As such, your work will be highly appreciated to bring huge benefits to our product. You’ll be in a position to use all methods in gathering user feedback – quantitative and qualitative. Together with the design team, you’ll have insights in all phases of product conceptualizing, design, development and improving upon feedback. As our products focus on digital ordering processes, your research will aim to improve user digital experience, but also will analyze user offline experience prior and after using MENU products.

 

Key Responsibilities

• Explore context in which our products operate and how they help our clients and users overcome their problems.
• Conduct interviews for internal stakeholders to understand the business vision and requirements. 
• Research and understanding of user needs and behavior.
• A strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process and when conducting research.
• Travel in order to do on-site interviews, tests and observation sessions.
• Conduct remote research, surveys and different means of feedback gathering.
• Facilitate workshops, user testing and other users research methods.
• Be responsible for communicating research findings and insights to design teams and leadership in clear, concise and compelling ways, depending on a report type and context in person, written forms, or presentations.
• Understand development constraints and business oriented outcomes, while advocating user as a central figure and key to success.
• Research competitors and industry trends in order to define product position and give recommendations for future development and marketing positioning.

Requirements

• User oriented personality.
• Obsessed with details and interactions.
• Conducted user research for digital products experience. 
• Experience with both moderated (in-person) and unmoderated (remote) research.
• Strong interview, observational, and facilitation skills.
• Exceptional analytic understanding and tool use.
• Know how to integrate user research into product designs and design practices.
• Effective interpersonal, communication, negotiation, and collaboration skills.
• Fluent in relevant software for gathering, managing and presenting research.

 

Our offer: 

• Opportunity to participate in creating a global industry-changing product
• Great international team and informal start-up atmosphere
• Strong company culture and team spirit
• Ability to learn and improve your skills
• Possibilities for career development as the company grows
• 25 vacation days
• Private insurance
• Competitive salary
• Paid conferences and in house trainings
• A cozy and centrally located office in Novi Sad

Novi Sad • Full time

Frontend Developer

As a Frontend developer in MENU, you will play an important role in building one of the most advanced food ordering&payment platforms in the hospitality industry. Your work will have an impact on the digital guest experience for MENU restaurant customers. You will work with an experienced development team of twenty people and contribute to technology selection, architecture and user experience for our products.

The key functions of Frontend Developer include:

• Creating new user-facing features for MENU products
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize products for maximum performance, speed, and scalability communicating the design proposals, adaptations, and corrections within internal teams

Requirements:

• Minimum 2 years of relevant experience
• Experience with HTML5 / CSS3
• Experience with CSS pre-processors – SASS, LESS
• Experience with JavaScript / jQuery
• Experience with some of the JS frameworks, ideally Vue.js
• Experience with Git
• Experience in developing Responsive / Adaptive Websites
• Openness to receiving constructive criticism and improving upon it
• Delivering upon deadlines
• Fluency in English
• Positive and service-oriented personality
• Leadership experience in technology selection, architecture and design oversight, and mentoring others
• Great problem-solving skills with a focus on optimization, quality, and performance
• Passion for learning new skills and technologies
• Excellent collaboration skills

Preferred qualifications:

• Basic knowledge of the server-side language (php)
• Experience in working on a large project/team and exposure to well-designed APIs, high data flow, efficient algorithms.

Our offer:

• Opportunity to participate in creating a global industry-changing product
• Great international team and informal start-up atmosphere
• Strong company culture and team spirit
• Ability to learn and improve your skills
• Possibilities for career development as the company grows
• 25 vacation days
• 10 days of sick leave per year, 100% paid
• Private insurance
• Competitive salary
• Paid conferences and in house trainings
• A cozy and centrally located office in Novi Sad

Novi Sad • Full time

UI/UX Designer

As UI/UX Designer you will work on a range of mobile apps, kiosk apps and web applications which are integral parts of the MENU digital guest service ecosystem. In parallel you’ll work on behind the scenes Customer management system and Service tablet app for managing menus and orders.

Key functions

• Research user needs and market demand
• Understand quantitative and qualitative data
• Incorporating business goals and company vision
• Conceptualizing solutions to various design problems
• Working in all design stages and making sure designs are implemented according to the highest quality standards
• Providing designs within the deadlines
• Successfully communicating design proposals, adaptations, and corrections with internal teams

Requirements

• Mid or senior level designer
• Experience in designing web and/or mobile apps
• Ability to quickly adapt to new software and tools (ideally you’re already familiar with Sketch)
• Thorough understanding of design process and outputs in various levels of fidelity (wireframes, prototypes, style guides, user flows)
• High visual design skills
• Having a great sense for color, iconography and typography
• Working with pixel-perfect icons and interfaces
• In the loop with the current trends in digital design
• Attention to details and seeking higher standards
• Openness to receiving constructive criticism and improving upon it
• Fluency in English

Our offer: 

• Opportunity to participate in creating a global industry-changing product
• Great international team and informal start-up atmosphere
• Strong company culture and team spirit
• Ability to learn and improve your skills
• Possibilities for career development as the company grows
• 25 vacation days
• Private insurance
• Competitive salary
• Paid conferences and in house trainings
• A cozy and centrally located office in Novi Sad

Novi Sad • Full time

QA Engineer

As a QA Engineer in MENU, you will work with an experienced QA team to test the whole ecosystem of products – from mobile applications for iOS and Android devices and web applications, to integration with POS systems from other providers. You will design and execute automated and manual test cases to support APIs, ensure products meet or exceed the specified standards, acceptance criteria and end-user requirements.

The key functions of QA Engineer include:

• Reviewing quality specifications and technical design documents to provide timely and meaningful feedback and suggest solutions to identified product problems
• Collaborate with QA Engineers to develop effective strategies and test plans
• Consistently execute test cases (manual and/or automated) and analyze results
• Work with cross-functional teams to ensure quality throughout the software development lifecycle

Requirements: 

• Minimum 3 years of experience in the Software Quality Assurance position
• Experience with API testing (Postman, Runscope or similar)
• Point-of-Sale (POS) Experience is a Plus
• Automation experience using Runscope / Appium is a Plus
• Experience and knowledge of testing methodologies (load, stress, acceptance, regression, localization, black box/white box, security, performance, usability, accessibility, smoke)
• Basic knowledge of databases
• Knowing the bug/issue tracking tool (preferably JIRA)
• Understanding the life cycle of the software and all phases of the QA process
• Fluency in English
• Positive and service-oriented personality and a team player with excellent communication skills and the development of interpersonal relationships
• Excellent collaboration skills
• Developed problem-solving skills, commitment to detail and the ability to learn quickly
• High level of flexibility, creativity, and perseverance

Preferred qualifications: 

• Experience in automating tests (mobile UI and/or API)
• Experience with agile development methodologies

Our offer: 

• Opportunity to participate in creating a global industry-changing product
• Great international team and informal start-up atmosphere
• Strong company culture and team spirit
• Ability to learn and improve your skills
• Possibilities for career development as the company grows
• 25 vacation days
• Private insurance
• Competitive salary
• Paid conferences and in house trainings
• A cozy and centrally located office in Novi Sad

Novi Sad • Full time

.NET Developer

As a .NET Developer in MENU you will be responsible for backend and frontend programming, using techniques and programming languages – C # / .Net and other languages as needed.

Requirements:

• Minimum 2 years’ experience developing with an object-oriented language .NET
• Good knowledge algorithms and data structures, design patterns, Multithreading, socket programming in c#
• Experience work in Visual Studio 2017, 2019
• Experience with WPF, REST API, Web API
• Basic knowledge of relational databases and SQL
• Experience with GIT, Source Tree, JIRA
• Scripting languages, WCF, Entity Framework is plus
• Pragmatic spirit
• Ability to effectively communicate and cooperate with peers
• Fluent written and spoken English

Our offer: 

• Opportunity to participate in creating a global industry-changing product
• Great international team and informal start-up atmosphere
• Strong company culture and team spirit
• Ability to learn and improve your skills
• Possibilities for career development as the company grows
• 25 vacation days
• Private insurance
• Competitive salary
• Paid conferences and in house trainings
• A cozy and centrally located office in Novi Sad

Novi Sad • Full time

Product Designer

MENU is a design driven company. As such, your every day will be understanding company vision, development constraints, clients and users needs and how they collide, and effectiveness and scalability of solutions. Based on expertise, research and vision implementation, you’ll define strategies, influence priorities and communicate with stakeholders about implementing vision that is beneficial to both business and users. At the same time, you’ll be able to stay hands-on designing delightful apps and websites.

Key Responsibilities

• Research and understand user needs and market demand.
• Understand quantitative and qualitative data and user feedback.
• Incorporate business goals and company vision.
• Advocate users as a central figure and adjust solutions to best fit users needs.
• Conceptualize simplest and best solutions to various complex problems.
• Work in all design stages and make sure designs are implemented according to the highest quality standards.
• Make wireframes, user flows, mockups, prototypes and interactions for all product channels.
• Effectively work in low, medium and high fidelity, understand the difference and decide the most effective approach in a given context.
• Execute perfect design and documentation handoff.
• Effectively communicate with all stakeholders: Managers, developers and fellow designers.
• Understand development constraints through brainstorming and clear communication with development teams and management.

Requirements

• You’re senior Product Designer experienced designing digital products (websites, mobile apps)
• Good communication skills (writing, speaking, presenting)
• Proficient in design tools (Sketch on a daily bases and Adobe set for various visual requests)
• Agile mindset (Plus points for experience and understanding Scrum)
• Sharp eye and obsessed with design (color, typography, iconography)
• In the loop with current trends in design and tech industry.
• Pixel perfect oriented, focused on flawless execution of design.
• Expert in the design field and open to share knowledge and educate others.
• Active in giving honest thoughts about the subject and active listener who advocates for best solutions. 
• Knows to give and receive feedback, act and improve upon it.

Our offer: 

• Opportunity to participate in creating a global industry-changing product
• Great international team and informal start-up atmosphere
• Strong company culture and team spirit
• Ability to learn and improve your skills
• Possibilities for career development as the company grows
• 25 vacation days
• Private insurance
• Competitive salary
• Paid conferences and in house trainings
• A cozy and centrally located office in Novi Sad

Novi Sad • Full time

Backend Developer

As a PHP programmer in MENU, you will be working with an experienced development team on solutions for retail and ordering on a large scale, integration with third-party applications and SDK development

Type of contract: Permanent

 

The key functions of the PHP Developer include:

• Minimum 3 years of relevant experience
• PHP, MySQL
• MVC OOP
• Experience writing APIs
• Experience with Git
• Experience in working in the Linux environment
• Unit testing experience
• Experience in working in the Agile environment and Scrum methodologies
• Ability to independently solve complex problems

 

Requirements

• Experience with some of the frameworks, preferably Laravel
• Experience in using third-party libraries and APIs
• Experience working with remote data via REST and JSON
• Experience in working on a large project / team and exposure to well-designed APIs, high data flow, efficient algorithms.

Our offer:

• Opportunity to participate in creating a global industry-changing product
• Great international team and informal start-up atmosphere
• Strong company culture and team spirit
• Ability to learn and improve your skills
• Possibilities for career development as the company grows
• 25 vacation days
• 10 days of sick leave per year, 100% paid
• Private insurance
• Competitive salary
• Paid conferences and in house trainings
• A cozy and centrally located office in Novi Sad

Novi Sad • Full time

Product Owner

As a Product Owner in MENU you will be responsible for leading the creation of functional product specifications, based on the guidance provided by the product management team. He/she will communicates effectively and manage product development and delivery within the scrum team.

The key functions of the Product Owner include:

• Analyze product & fit of roadmap items into current product: Feasibility, Architecture & Dependencies
• Clearly defining Product Backlog items: Writing functional requirements to drive changes and enhancements
• Ordering the items in the Product Backlog, in accordance with the product management team, to best achieve goals and mission
• Optimizing the value and performance of the Development Teams
• Ensuring the Product Backlog is visible and clear to all and includes the next tasks for the Scrum Team
• Establishing and monitoring performance metrics, providing related reporting to product management and executives to communicate project status
• Serve as sole point-of-contact for all product-related matters from the development team, and work with product management team to provide answers & solutions
• Planning, refining and improving agile process
• Aiding in and conducting user acceptance testing
• Resolving production issues escalated by product support teams

Requirements

• 2 years of recent experience as a Product Owner working on software applications
• Experience working in Agile/Scrum development environments
• Ability to contribute effectively within a fast paced, IT development environment
• Strong written and verbal communication skills to interact with a wide audience: development, product management and senior management teams
• Demonstrated ability to successfully manage multiple projects under limited supervision, including timelines, tasks, teams, group dynamics, etc.
• Willingness to do what it takes to ensure the team accomplishes its goals
• Critical thinker with strong analytical and problem-solving skills and “can-do” attitude
• Strong English language skills

Our offer: 

• Opportunity to participate in creating a global industry-changing product
• Great international team and informal start-up atmosphere
• Strong company culture and team spirit
• Ability to learn and improve your skills
• Possibilities for career development as the company grows
• 25 vacation days
• Private insurance
• Competitive salary
• Paid conferences and in house trainings
• A cozy and centrally located office in Novi Sad

Novi Sad • Full time

iOS Developer

As an iOS developer in MENU, you will work with several experienced mobile developers and the entire development team on solutions that enable efficient ordering and payment by phone in different environments in different ways and developing SDK for partners.

The key functions of the iOS Developer include:

• Minimum 2-3 years of relevant experience
• Experience in working in Swift is necessary, Objective-C is a plus
• Knowledge of OOP patterns and data structures
• Experience in using third-party libraries and APIs
• Experience working with remote data via REST and JSON
• Experience working with custom UI layouts
• Experience with Git
• Experience in working in Agile environment and Scrum methodologies
• Presence for high-quality user experience and impeccable interface
• Good knowledge of English language

Nice to have:

• Experience in working on a large project / team and exposure to well-designed APIs, high data flow, efficient algorithms
• Experience with in-app billing
• Experience working in the Android environment

Our offer: 

• Opportunity to participate in creating a global industry-changing product
• Great international team and informal start-up atmosphere
• Strong company culture and team spirit
• Ability to learn and improve your skills
• Possibilities for career development as the company grows
• 25 vacation days
• Private insurance
• Competitive salary
• Paid conferences and in house trainings
• A cozy and centrally located office in Novi Sad

Novi Sad • Full time

Android Developer

As an Android developer in MENU, you will work with several experienced mobile developers and the entire development team on solutions that enable efficient ordering and payment by phone in different environments in different ways and developing SDK for partners.

The key functions of the Android Developer include:

• Minimum 2-3 years of relevant experience
• Knowledge of OOP patterns and data structures
• Experience in using third-party libraries and APIs
• Experience working with remote data via REST and JSON
• Experience working with custom UI layouts
• Experience with Git
• Experience in working in Agile environment and Scrum methodologies
• Presence for high-quality user experience and impeccable interface
• Good knowledge of English

Nice to have:

• Experience in working on a large project / team and exposure to well-designed APIs, high data flow, efficient algorithms
• Experience with in-app billing
• Experience in the iOS environment

Our offer: 

• Opportunity to participate in creating a global industry-changing product
• Great international team and informal start-up atmosphere
• Strong company culture and team spirit
• Ability to learn and improve your skills
• Possibilities for career development as the company grows
• 25 vacation days
• Private insurance
• Competitive salary
• Paid conferences and in house trainings
• A cozy and centrally located office in Novi Sad